Onlineshop Fomaboo.com

Provectus GmbH
Löwengasse 26
9620 Lichtensteig

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    We answer all inquiries within 24 business hours. (info@fomaboo.com)

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    General questions

    What is Fomaboo.com?

    Fomaboo ("For my boo") is an international Onlineshop with fantastic products for Mothers, Babies and pregnant women. We bring you only the best products for you and your newborn child.

    Check the shop
    How secure is my order?
    We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
    What is Buyer Protection?
    Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:
    • The item you ordered did not arrive within the time promised by the seller.
    • The item you received was not as described.
    • The item you received that was assured to be genuine was fake.

    Shipping and Payment FAQ

    How much does shipping cost? Do you offer free shipping?
    We are proud to offer free shipping worldwide for all our customers.
    Do we offer international shipping?
    We are proud to offer international shipping services. However, there are some locations we are unable to ship to.
    Will I have to pay for customs fees?
    Depending on the shipping destination, customs may apply.
    How long does it take for my order to arrive?
    All orders are processed within 24 hours. Shipping times – by location. These are our estimates:
    Location *Estimated Shipping Time
    United States 10-30 Business days
    Canada, Europe 10-30 Business days
    Australia, New Zealand 10-30 Business days
    Mexico, Central America, South America 15-30 Business days

    Max delivery time – 45 business days.

    *This doesn’t include our 2-5 day processing time.
    I still have not received my order. What takes so much time?
    We apologize for the delay. Due to customs clearance, international shipping can sometimes take longer than expected. Instead, you can track your order and see where it is at any time. If you still believe you need help tracking your package, please email us at info@fomaboo.com
    What is Buyer Protection?
    Buyer Protection is a guarantee that enables buyers to shop with confidence on our website. If you do not receive your order within the promised time (45 business days) you can request a full refund or a resend.
    Can I track my order?
    You will receive two emails after your purchase. The first email contains your order details and confirmation. Once the item(s) have been shipped you will receive another email with tracking details. Please note that sometimes due to standard / free shipping, tracking information may not always be available. For logistical reasons, items in the same purchase may be sent out in separate packages even if you’ve specified combined shipping. This can also be due to product availability. If you have any questions, please do not hesitate to contact us for all order enquiries.