Refunds & Returns Policy
If you need to change or to cancel an order after purchase, you must contact us within 12 hours after you make payment. Once the packaging and shipping process has started, we can no longer cancel an order.
Your satisfaction is our number 1 priority. Request for refunds or re-shipment of ordered products maybe accepted if:
- the shipped items have not arrived within the stated timeframe (45 days not including 2-5 day processing)
- you received the wrong item(s)
- you do not want the product you received (however, customers must return the item at their expense and the item must be unused/unopened).
We do not issue a refund if:
- the order has not arrived due to incorrect information advised to us by the customer (e.g. wrong shipping address provided to us)
- the order has not arrived due to exceptional circumstances outside our control (e.g. order has not cleared through customs, order delayed due to natural disaster).
*You may submit a refund request within 15 days after the guaranteed period for delivery (45 days) has expired. You may do this by notifying us via our Contact Us form or by sending an email to: firstname.lastname@example.org.